Deposits and Payments
Deposit: A deposit of one to three nights tariff per week or part of week, per cottage is required to secure a booking. This can be paid by credit card, (M/C, Visa), cash, money order, cheque or direct credit.
Balance of payment: Full payment may be required before arrival and will be non refundable and /or a bond may be required. Otherwise the balance of tariff is payable on arrival and is non refundable.
Gift Vouchers require full payment on purchase and no refunds are available for any part of the gift voucher.
Packages require half payment on booking and full payment one week prior to arrival. No refunds are available for any part of the package.
We accept MasterCard, Visa, EFTPOS, cash, money orders and travellers cheques. Other cheques by prior arrangement only.
Cancellations and Refunds
For bookings at Bright all times except School Holidays, Longweekends and Local Festivals, deposits will be refunded, less a cancellation fee of $50, if 30 days notice of cancellation is given.
For multiple cottage bookings or bookings of more than a week, deposits for each unit or week are not transferable to other units or weeks in event of cancellation within 30 days.
School Holidays, Longweekends and Local Festivals the period of notice for cancellation refunds is 60 days.
Checking In and Out
To Check In at Alpine Valley Cottages call at the office at (The Lodge) 2 Alexandra Ct. Turn into the third driveway signed The Lodge.
Check In time is between 2.00pm and 5.00pm or by prior arrangement if you are going to be later than 5pm. If you are arriving in Bright before 2.00pm arrangements can be made to store your luggage if you inform us before the day of arrival but units will not be available before 2.00pm.
Check Out time is 10.00am on day of departure. There are facilities to leave luggage in storage on check out if you wish to enjoy more time in Bright.
Office Hours
Our office is usually open from 9.00am to 5.00pm or other times by arrangement.
Smoking
Alpine Valley Cottages are smoke free inside the cottages. However guests can smoke on the verandahs under cover.
Pets
Alpine Valley Cottages do not accommodate pets (guide dogs excepted), but there is a kennel and cattery just a few kilometres from Bright.
